Frequently Asked Questions

Custom Orders

How do I order a custom Habesha dress?

Visit our Custom Order page and fill out the order form with your measurements, fabric preference, occasion, and any special requests. Our artisans in Shiromeda, Addis Ababa will handcraft your dress and we'll keep you updated throughout the process.

How long does a custom order take?

Custom orders typically take 3–5 weeks to complete, depending on the complexity of the design and current order volume. Rush orders may be available — please contact us before placing your order to discuss timelines.

Can I request a specific design or modification?

Yes! We welcome custom design requests. You can describe your vision in the order form, share reference photos, or reach out to us directly. Our artisans are skilled in both traditional and contemporary Habesha styles.

Are custom orders refundable?

Because each custom dress is made to your specific measurements and preferences, custom orders are non-refundable. Please double-check your measurements before submitting your order.

Sizing & Measurements

What sizes are available?

We offer a full range of sizes from XS to 3XL for our ready-made dresses. For custom orders, we work with your exact measurements to ensure a perfect fit — no standard sizing required.

How do I measure myself?

We have a detailed guide to help you take accurate measurements. Read our blog post How to Measure for a Habesha Dress for step-by-step instructions. When in doubt, it's always better to measure twice!

What if my dress doesn't fit?

For ready-made dresses, we accept returns within 14 days of delivery if the item is unworn and in original condition. For custom orders, we recommend carefully following our measurement guide. If there is a significant error on our part, please contact us and we will work to make it right.

Shipping

Where do you ship from?

All our dresses are handcrafted and shipped directly from Addis Ababa, Ethiopia.

Do you offer free shipping?

Yes! We offer free shipping to the United States, Canada, and Europe. For all other international destinations, a flat rate of $40 applies.

How long does shipping take?

Shipping times vary by destination:

USA & Canada: 7–14 business days
Europe: 7–14 business days
Rest of World: 10–21 business days

Please note that custom orders require additional production time before shipping.

Will I have to pay customs or import duties?

Import duties and taxes may apply depending on your country's regulations. These fees are the responsibility of the buyer and are not included in our shipping rates. We recommend checking with your local customs office for more information.

Returns & Refunds

What is your return policy?

We accept returns on ready-made (non-custom) items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Custom-made orders are non-refundable.

How do I initiate a return?

To start a return, please contact us with your order number and reason for return. We will provide you with return instructions. Please do not send items back without contacting us first.

Fabric & Care

What fabrics do you use?

Our dresses are crafted from high-quality traditional Ethiopian fabrics including handwoven cotton (Zuria), silk blends, and embroidered Tibeb fabric. Read our blog post What is Zuria Made Of? to learn more about the materials we use.

How do I care for my Habesha dress?

Proper care will keep your dress looking beautiful for years. We recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid wringing or tumble drying. For detailed care instructions, read our guide: How to Wash Habesha Kemis.

Weddings & Special Occasions

Can I order a Habesha dress for a wedding?

Absolutely! We specialize in wedding and special occasion Habesha dresses. Whether you're the bride, a bridesmaid, or a guest, we can create a stunning dress for your celebration. Check out our blog post What to Wear to an Ethiopian Wedding in 2026 for inspiration.

Can I order matching dresses for a bridal party?

Yes! We welcome group orders for bridal parties and family events. Please contact us in advance so we can plan production and ensure all dresses are ready in time for your event.

Still Have Questions?

We're happy to help! Reach out to us and we'll get back to you as soon as possible.

ENKU Design

1 product

Frequently Asked Questions

Custom Orders

How do I order a custom Habesha dress?

How long does a custom order take?

Can I request a specific design or modification?

Are custom orders refundable?

Sizing & Measurements

What sizes are available?

How do I measure myself?

What if my dress doesn't fit?

Shipping

Where do you ship from?

Do you offer free shipping?

How long does shipping take?

Will I have to pay customs or import duties?

Returns & Refunds

What is your return policy?

How do I initiate a return?

Fabric & Care

What fabrics do you use?

How do I care for my Habesha dress?

Weddings & Special Occasions

Can I order a Habesha dress for a wedding?

Can I order matching dresses for a bridal party?

Still Have Questions?

Explore Habesha Dress Vendors

ENKU Design

Country/region

Frequently Asked Questions

Custom Orders

How do I order a custom Habesha dress?

How long does a custom order take?

Can I request a specific design or modification?

Are custom orders refundable?

Sizing & Measurements

What sizes are available?

How do I measure myself?

What if my dress doesn't fit?

Shipping

Where do you ship from?

Do you offer free shipping?

How long does shipping take?

Will I have to pay customs or import duties?

Returns & Refunds

What is your return policy?

How do I initiate a return?

Fabric & Care

What fabrics do you use?

How do I care for my Habesha dress?

Weddings & Special Occasions

Can I order a Habesha dress for a wedding?

Can I order matching dresses for a bridal party?

Still Have Questions?

Explore Habesha Dress Vendors

ENKU Design

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